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How to get past no

3 things a sales person could do differently when they got a no.


Last week I was in contact with a sales representative for professional services. After a few emails and a free first trial, I sent a polite rejection note explaining that the price is too high.


They behaved in an offending manner which unavoidably reinforced my decision of not buying the service. Not a happy ending for the sales process.

Instead they could:

  1. ask questions about price expectations and about my priorities and expectations;

  2. offer different package for a lower price;

  3. build long-term relationship to sell in future;

We all sometimes get frustrated about getting rejected that we lose sight of an opportunity.


Don’t forget that a no can become a yes if handled wisely.

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